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How Should The Booking be Made?
Ideally by email – to which we reply personally within 20 minutes. For the odd occasion when emailing is impossible call our office 020 8890 5619 between 09:00 ~ 17:00h Monday to Friday however we do need your booking to be supported in writing. When you open an account we provide you with our ‘out of hours’ number in case of emergencies.
Explain Your Two Charging Points?
For billing purposes we will charge from either Central London (see below) or Heathrow, whichever is closer and therefore cheaper. This is unique in the Chauffeuring world and the advantages are obvious but especially ideal for passengers who’s journey takes them from their London office to Heathrow, but on their return they wish to go directly home.
Our Central London area consists of an area borderd by Warwick Road, Bayswater Road inc. Paddington, the Marylebone Road, Woburn Place/Southampton Row and The Embankment.
How Will The Passenger Know The Car Is There To Collect Him / Her?
Their driver will always make himself know by the most appropriate means i.e. introducing himself at reception, ringing the bell, Phoning/Texting etc. (He will not just wait outside unannounced).
What Is The Procedure With Airport Meetings?
The driver will be holding a large, clearly typed ‘welcome board’ and will be found waiting for his passengers by the AIRPORT INFORMATION DESK which is clearly signed in every Terminal. Knowing where the driver will be is much easier for the passenger than wandering around a congested Terminal studying a hundred boards.
Can You Tell Me The Name Of The Driver When I Book?
We need to be as flexible as our passengers (who sometimes change their itineraries at the very last moment). Therefore we can only be sure of the driver just prior to your booking.
Can We Always Have The Same Driver?
We do our very best to provide the same driver for each passenger on every occasion. Passengers / Clients may nominate their preferred driver and we will do our best to accommodate.
Can I Phone The Driver Directly?
It is awkward for our drivers to receive calls whilst driving therefore please only call the driver whilst he is on your booking. At any other time please come through us.
What If I need to Cancel?
We recognise that in today’s hectic world itineraries can suddenly alter.
You will appreciate that lost bookings involve costs.
Therefore we will charge for cancellations as follows…
36 or more hours notice – no charge.
Between 36 and 8 hours notice – 25% of the complete booking (min £25).
Less than 8 hours notice – 75% of the complete booking.
Cancellations must be made by email.
What If I need to shorten the Booking?
If the booking is shortened we will try to reassign the vehicle and only charge for any business lost.
How Can We Pay?
- Opening a monthly account is simple and takes less than a
minute, please contact us for details.
Accounts must be settled within 30 days of invoice date ideally
by BACS.
- By Credit/Debit card (please add 5% to quoted price)
- We can set up a company or individual American Express monthly
account.
Small Print
London has many Red Routes, double yellow lined roads, static parking
cameras and mobile parking camera Cars. We will politely advise
passengers if we feel their instructions might run the risk of a fine. If our warning is ignored and as a result of we receive
such a fine, we will pass on the cost.
Our Chauffeur will choose a route using his experience & knowledge of local conditions. He will of course accept an alternative route as requested by his passenger, however should this result in additional miles or time being incurred an additional charge may be made. Any damage caused by passenger negligence (spilling Coffee, opening doors too early etc) will be passed on.
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